Here are some questions that subscribers frequently ask. If you have a question that you
think may be useful to have on this list, please send an email to
Does itsmysite.com work with all browsers?
To take full advantage of itsmysite.com's
features, it is best to use the latest version of either a Netscape
or Microsoft browser.
Itsmysite.com is compatible with the more recent
versions of Netscape Navigator and Microsoft Explorer. Some older
browsers will still work with itsmysite.com, but may have problems
related to uploading image files and selecting object colors. The compatibility chart
below will help you determine if your browser will be able to take
full advantage of all of itsmysite.com's web site building tools.
|Fully Compatible Browsers
||Browsers that have Problems with Colour
Selection and/or Image File Upload
NETSCAPE NAVIGATOR: 3.0, 4.0, 4.5, 4.6
MICROSOFT INTERNET EXPLORER: 4.0, 5.0
NETSCAPE NAVIGATOR: 2.0
MICROSOFT INTERNET EXPLORER: 3.0
NETSCAPE NAVIGATOR: 3.0, 4.0, 4.5, 4.7
NETSCAPE NAVIGATOR: 2.0
MICROSOFT INTERNET EXPLORER: 3.0, 4.0, 4.5
Can I customize my form?
Yes. First of all you can de-select the number of fields you would like
to have in your form by clicking on the checkmarks. All checkmarked
fields will show up in your form. You can further customize your form by
changing the individual fields. For example, the third field "Position"
could be changed to "Title".
Why does my site have borders around everything?
While you are building your site, borders (guides) appear around
inserted objects. This is to help you "space plan" your page especially
when it comes to aligning objects or putting multiple objects in the
same table. However, when you save your site or preview it, these guides
will disappear. If you still have borders around objects on your "live"
site it is because you have selected this option when inserting objects.
If you do not want them to appear, edit the object by clicking on its
yellow triangle and in "Position" select Border > none.
My site looks okay on my PC but my friend who has a Macintosh sees
little "broken image" symbols?
You have probably uploaded a Windows BMP file which will work on
browsers running on PCs but not Macs. That is because the Macintosh
operating system does not automatically recognize this file format and
the browser displays the
missing image symbol. To ensure your images can be viewed on all
platforms save your images as jpg or gif formats.
Why can I sometimes not see my changes after I press the "Save and Make Live" button?
After you click on the "Save" button in the function toolbar, you
then click on the "Save and Make Live" button in the frame to the
To see your updated page it is sometimes necessary to do a
"Super-Reload". To Super-Reload with Netscape, hold down the
SHIFT-key while clicking the Reload button with the mouse. With
Microsoft, use the CTRL-key instead.
When will my website be registered with search engines, and which ones?
itsmysite.com offers to send information about your site to two search engines when you
choose to do so from your website administration page:
Fist of all, you must register your site by clicking on "Submit My Site to
AltaVista" and "Submit My Site to Infoseek" links at the bottom of your
administration screen. Then, depending on the search engine, it usually takes
between 2-4 weeks to complete the registration. If, after 4 weeks, your site is
not listed with one of those search engines, we suggest you re-register your
You can also try submitting your site to other search engines of your choice by looking on
their home pages for a link called "Add URL" or something similar.
Can I use itsmysite.com to make changes to a site that I have hosted with another ISP?
No. In order to have a site that you can make changes to at itsmysite.com, you need to have created your site at itsmysite.com.
However, it is possible to paste any HTML from any site into an itsmysite.com page.
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